POLICIES

 Return and Exchange Policy

At www.luxeloomjewelleery.com, we prioritize customer satisfaction and ensure the quality of our products. Please note that we offer returns and exchange both ; however, exchanges are available under specific conditions moreover return should be notified in 3 days after receiving the order . Read our policy carefully to understand the process.

1. Eligibility for Exchanges

  • Exchanges must be requested within 3 days of receiving the product.
  • To be eligible for an exchange, items must be:
    • Unused, unworn, and in their original condition.
    • In the original packaging, including all tags, manuals, and accessories.
    • Accompanied by the original receipt or proof of purchase.

2. Exchange Options

You can exchange your item for:

  • The same item in a different size, color, or variant (subject to availability).
  • A different item of equal or lesser value.

3. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Notify us within 3 days of receiving the order.
  • Provide photos of the damage or wrong item to expedite the process.
  • We will cover the shipping costs for exchanges involving incorrect or defective items.

4. Exchange Process

To request an exchange:

  1. Go to orders 
  2. select the iteam you wish to exchange 
  3. select exchange iteam 
  4. select the iteam you want in exchange
  5. Send the exchange request 
  6. Return iteams with original packaging and tags and in unused condition to delivery agent

RETURN POLICY

1)Return policy is valid only for 3 days after receiving the product

2)Product should be unused and should be returned in original packaging with tags 

REFUND POLICY

1)Refund is generally processed in 3 business days after receiving the product

2)Refund will only transferred to the source of its origin

 

 DELIVERY

 Delivery generally takes place in 7-10 business days 

No shipping fee is charged on both return and exchange    

 

Privacy Policy

 we www.luxeloomjewellery.com  is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.luxeloomjewellery.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

1.1 Personal Data

Personally identifiable information, such as your name, shipping address, email address, phone number, and payment details, that you voluntarily provide when you register on the Site, make a purchase, or contact us.

1.2 Non-Personal Data

Information such as your IP address, browser type, operating system, and browsing behavior collected automatically when you visit the Site. This data is used for analytics and to improve user experience.

1.3 Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to collect data and improve the functionality of the Site.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To process transactions: To fulfill and manage your orders, payments, and returns.
  • To improve the Site: To personalize your experience and understand how users interact with the Site.
  • To communicate with you: To send you updates, promotional emails, and other communications.
  • To ensure security: To protect against fraudulent transactions and unauthorized access.

3. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information in the following cases:

  • With service providers: To third-party vendors who help us operate the Site (e.g., payment processors, shipping partners).
  • For legal reasons: To comply with legal obligations, protect our rights, or enforce our policies.
  • In business transfers: In case of a merger, acquisition, or sale of company assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no electronic transmission or storage method is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access and correction: You can access and request correction of your personal data.
  • Deletion: You can request that we delete your personal data, subject to certain legal obligations.
  • Opt-out: You can opt-out of receiving promotional communications from us.

6. Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

7. Children's Privacy

We do not knowingly collect information from children under 13 years of age. If we learn that we have collected personal data from a child without parental consent, we will delete it.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon posting the updated policy on the Site. Please review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Theluxeloomjewellery@gmail.com

 

Back to blog